General terms & conditions







All items come with a 6 month warranty (unless specifically stated) as standard from the day of purchase. The warranty is not valid if any of the following apply:

  • The item was damaged by carelessness, negligence or misuse. This includes using the wrong battery, charger, ammunition or gas for the product, or accidental damage.
  • The item has been upgraded or modified in any way since purchase by someone other than The Shop at The Grange or a Gunmunki technician.
  • No valid receipt or invoice can be provided as proof of purchase.
  • The Item was purchased via a retailer / store other than The Shop at Grange



If you need to return an item due to it being faulty, the wrong size, or any other legitimate reason, the item must be in the same condition as when you received it, and all included items must be returned along with the original product. No refunds will be given for items damaged by negligence, undue care or improper use. All refunds are given at the discretion of the Grange, and no replacement items or refunds will be sent until the original goods have been returned and checked.

When returning an item, include your name, full contact details, the original invoice or receipt, and a brief description of why you are returning the item. Always inform the Grange before returning any items, since a full replacement may not always be necessary. The user is always responsible for return postage costs. We strongly advise you to use a tracked postal service and proper packaging, since we cannot be held accountable for any returned items lost or damaged during transit.

Customised items may not be returned. 


If an item needs repairing and is under warranty, there will be no charge for labour or parts. If the warranty has expired or is not valid, standard Gunmunki repair costs apply.  The customer is still responsible for postage costs. Please contact us prior to returning the item to discuss the issue with us.


Restricted Items

Some items are restricted for sale, either by age or by the VCRA.

The majority of airsoft accessories may be sold to anyone.

To own a replica imitation firearm (RIF) you must be over 18 years of age and hold a valid legal defence under the terms of the VCRA. All items requiring a VCRA defence will be marked as such in the item description. If you are over 18 years of age and do not hold a valid VCRA defence you may own an RIF on the condition that the item is one of the non-realistic colours stated in the VCRA (Bright Red, Bright Blue, Bright Green, etc). If you are unsure about whether you can purchase an item, please contact the Grange for more information / to discuss further.

Proper Usage Disclaimer

The Grange can accept no responsibility for the misuse of any of our products, or the consequences of such actions. Upon purchasing an item you are legally responsible for that item and any actions taken with the item, even if by another person.

For more information on any of these points please contact us to discuss further.


Frogmore Grange Ltd 

Company Number 06091639

VAT number 928684769



Welcome to our website.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Frogmore Granges relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Frogmore Grange' or 'us' or 'we' refers to the owner of the website whose registered office is Frogmore Grange Ltd, Frogmore Grange, Frog Lane, Balsall Common, Coventry, West Midlands, CV7 7FP. Our company registration number is (UK) 06091639 . The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Frogmore Grange Ltd 

Company Number 06091639

VAT number 928684769