Shipping & returns


If you need to return an item due to it being faulty, the wrong size, or any other legitimate reason, the item must be in the same condition as when you received it, and all included items must be returned along with the original product. No refunds will be given for items damaged by negligence, undue care or improper use. All refunds are given at the discretion of the Grange, and no replacement items or refunds will be sent until the original goods have been returned and checked.

When returning an item, include your name, full contact details, the original invoice or receipt, and a brief description of why you are returning the item. Always inform the Grange before returning any items, since a full replacement may not always be necessary. The user is always responsible for return postage costs. We strongly advise you to use a tracked postal service and proper packaging, since we cannot be held accountable for any returned items lost or damaged during transit.

Customised items may not be returned. 



Shipping is via Parcelfore 48 hr in the UK and orders will be despatched on the next working day following payment.

If you require a quicker / alternative service please contact us on the number below and we will be happy to assist you with this. Tel: 01676 532384



Where possible and legal in your country we are happy to ship our products outside of the UK.  If you require shipping outside of the UK please contact this to arrange this prior to completing your order. Tel: 01676 532384



Frogmore Grange Ltd
Company Number 06091639
Vat Number 928684769